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Job Postings

Technical Support Specialist

Siren Marine
Job Description
Reports To: Sr. Tech Specialist

Customary Work Days: Monday through Friday. Every other Saturday morning
on call. Time swap with another day of the week to be available on call every
other Saturday morning.

Customary Work Hours: 8:30 AM to 5:00 PM weekdays; 9:00 – 12:00
Saturdays when required

Position Summary: The Technical Support Specialist will provide phone, email,
and chat support to assist customers with device issues, installation, account
setup, and app usage. Working closely with senior management, engineering,
sales and customer service teams, the Technical Support Specialist will be a
quick learner with excellent phone and communication skills, and a consummate
problem solver. Boating experience is highly preferred. They will be expected to
assist with a variety of tasks and activities in the daily operations of a fast-
growing marine technology company. A basic knowledge of electrical circuits
and theory is required.

We’re looking for a candidate who is a good listener, personable, upbeat,
articulate, and exudes a friendly and helpful demeanor.

About Siren Marine: Siren Marine, an early-stage marine technology company,
is pioneering Connected Boat® technology that gives boaters the peace of mind
that their boats are always safe, secure and ready to enjoy. Our proprietary
monitoring technology and best-in-class user interface are bringing the “Internet
of Things” to the marine industry.

Duties & Responsibilities
Obtain a solid understanding of Siren Marine’s product line.

Answer phone calls, emails and chats from consumers, dealers and
installers about product functionality and use cases in a timely and
professional manner.

Provide clear and concise instructions by phone and email on device
installation, device set-up, account creation, and account management.
Represent the company in a friendly, clear and professional manner when
speaking to customers over the phone or in person.

Continually build, update and refine the Siren Marine technical database,
including Q&A’s, manuals, and online resources.

Conduct in-house testing and device configuration.

Monitor competitor activity and maintain up-to-date competitor comparison
chart.

Where possible, upsell customers on accessories, service plans, etc.

Assist with maintaining a customer support ticketing system (Zendesk).

Able to provide detailed product knowledge to new and existing
customers.

Able to make sales recommendations to potential customers.

Perform other tasks as assigned.

Job Requirements & Qualifications:

Must be a quick learner with excellent phone and communication skills,
and a consummate problem solver.

Must have strong verbal and written communications skills, are absolutely
required.

Must be a good listener with the ability to make the customer feel heard
and helped.

Strong computer skills including Microsoft Office, Apple and email
protocols.

Experience with NetSuite a plus, but not required.

Experience with Zendesk or similar customer support ticketing system a
plus, but not required.

Ability to quickly learn and adapt to various office systems and software.

Working knowledge of electrical and electronic principles.

Comfortable in a fast-moving and dynamic environment.

All applicants will be required to obtain a NMEA Marine Electronics
Installer license after 3 -6 months of employment, if not currently certified.
This is a benefit provided by the company.

TO APPLY: Send resume and cover letter to: careers@sirenmarine.com
Contact Information