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Job Postings

Service Operations Manager

The Hinckley Company
Job Description
Service Operations Manager
Portsmouth, RI • One Little Harbor Landing, Portsmouth, RI, 02871
The Hinckley Company manufactures the world renowned Hinckley, Hunt and Morris Yachts. We also operate 8 service yards along the East Coast for all brands of power and sailing yachts.

Service Operations Manager Responsibilities Include but are not limited to:
• Manages the scheduling of service work: coordinates with foremen, identifies training and coaching needs, conducts performance evaluations, and sets departmental goals and expectations. Maintains and updates yard communication tools.
• Coaches and provides technical expertise to resolve work flow issues and creates and ensures corrective actions are implemented.
• Monitors and leads timely improvement action to meet customer satisfaction and ensures on time delivery.
• Manage a team of Trade Foremen to efficiently complete approved work on boats.
• Counseling and discipline of employees when needed.
• Recruit, interview and hire new employees.
• Manage Quality Assurance program to ensure all work is done on time and budget.
• Lead tech training program, schedule and track employee training Yanmar, Volvo, NMEA 2000, etc.
• Minimum 7-10 years direct supervision & management experience
• B.S. in business or related trade school desirable
• Marine or automotive industry experience preferred
• Ability to communicate effectively and professionally with all levels of the organization
• PC knowledge: MS Word, MS Excel, MS Outlook
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