Service Manager
Ocean Link, Inc.
Job Description
Job Title: Service Manager
Company: Ocean Link, Inc.
Location: [Specify location]
Job Type: Full-time
About Ocean Link, Inc.: Ocean Link, Inc. is a leading provider of marine system equipment sales, service, and installation for luxury yachts. With a commitment to excellence and a reputation for delivering top-notch solutions, we take pride in our dedication to meeting the unique needs of our discerning clientele.
Job Overview: Ocean Link, Inc. is seeking a highly motivated and experienced Service Manager to lead our dynamic team of technicians. The Service Manager will play a crucial role in overseeing the service operations, ensuring efficient workflow, and maintaining the high standards of quality that Ocean Link, Inc. is known for.
Responsibilities:
1. Team Management:
· Oversee and manage a team of up to 4 technicians.
· Provide leadership, guidance, and support to technicians to ensure optimal performance and productivity.
· Conduct regular team meetings to foster communication, address concerns, and promote a positive working environment.
· Provide leadership, guidance, and support to technicians to ensure optimal performance and productivity.
· Conduct regular team meetings to foster communication, address concerns, and promote a positive working environment.
2. Estimation and Quoting:
· Develop accurate and competitive estimates for marine system equipment sales, services, and installations.
· Collaborate with the sales team to ensure alignment between customer expectations and proposed services.
· Present estimates to clients and address any questions or concerns.
· Collaborate with the sales team to ensure alignment between customer expectations and proposed services.
· Present estimates to clients and address any questions or concerns.
3. Work Order and Invoice Review:
· Review and approve work orders to ensure compliance with company standards and customer requirements.
· Verify invoices for accuracy and completeness before submission to clients.
· Collaborate with the finance department to resolve any billing discrepancies.
· Verify invoices for accuracy and completeness before submission to clients.
· Collaborate with the finance department to resolve any billing discrepancies.
4. Technical Support:
· Provide technical support to technicians in the field, troubleshooting challenges, and offering guidance as needed.
· Implement training programs to enhance the skills and knowledge of the service team.
· Foster a culture of continuous learning and improvement within the service department.
· Implement training programs to enhance the skills and knowledge of the service team.
· Foster a culture of continuous learning and improvement within the service department.
5. Customer Relations:
· Act as a point of contact for customers, addressing inquiries, and ensuring customer satisfaction.
· Collaborate with the sales team to identify opportunities for upselling or cross-selling services.
· Handle customer complaints or issues, working towards swift and effective resolutions.
· Collaborate with the sales team to identify opportunities for upselling or cross-selling services.
· Handle customer complaints or issues, working towards swift and effective resolutions.
Requirements:
- Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience in a managerial role within the marine industry.
- Strong technical knowledge of marine system equipment and installations.
- Excellent leadership and interpersonal skills.
- Exceptional organizational and time-management abilities.
- Ability to work collaboratively with cross-functional teams.
- Effective communication skills, both written and verbal.
How to Apply: Please submit your resume and cover letter detailing your relevant experience to terri@oceanlinkinc.com. The subject line should include "Service Manager Application - [Your Name]".
Ocean Link, Inc. is an equal opportunity employer. We encourage candidates from all backgrounds to apply.
Ocean Link, Inc. is an equal opportunity employer. We encourage candidates from all backgrounds to apply.
