Marine Service Advisor

FULL KEEL MARINE — MARINE SERVICE ADVISOR
Full Keel Marine isn’t your average boat shop. We’re an 11‑year, self‑made, customer and team obsessed marine service company built on hustle, honesty, and doing the job right. If we fall short, we own up, take responsibility and get better every day.  We repower, repair, rig, haul, launch, sell and maintain the boats and motors that keep our customers on the water — and we do it with pride.
We’re growing responsibly, and we’re looking for a Marine Service Advisor who can match our energy, our standards, and our commitment to striving for a better customer and TEAM experience every day.
If you thrive in a fast‑paced setting, love talking boats, can juggle customers, technicians, parts, and schedules you’re our kind of person.

WHAT YOU’LL DO — THE HEART OF OUR OPERATION

• Be the front line of Full Keel Marine — Support the General Manager, greet customers, answer calls, respond to emails, and keep communication sharp, fast, and professional.
• Build accurate, detailed work orders that technicians can trust — clear symptoms, customer concerns, approvals, timelines, and parts needs.  Most importantly upselling responsibly to promote safety and reliability.
• Manage the service schedule with the General Manager: haul‑outs, diagnostics, repowers, emergency breakdowns, seasonal rushes, and everything in between.
• Facilitate parts orders with the service team to order, track, and communicate parts status
• Keep customers updated before they ask — proactive communication is a Full Keel Marine benchmark.
• Deliver a smooth, organized workflow between customers, technicians, vendors, and management.
• Support Yamaha warranty submissions, YDS/YDIS reports, and brand‑specific service processes.
• Maintain a clean, professional, efficient service counter and office environment.
• Uphold Full Keel Marine’s no‑nonsense, customer‑first culture every single day.

WHAT YOU BRING — SKILLS THAT MATTER

• Strong customer service instincts — you know how to talk to boat owners, even the “passionate” ones.
• Ability to multitask in a high‑volume, high‑expectation marine service environment.
• Familiarity with outboard systems (Yamaha preferred), rigging basics, and common failure symptoms.
• Experience with service management software (Boatyard experience is a plus).
• Comfort working around boats, trailers, lifts, and yard operations.
• Solid communication skills — clear, confident, and professional.
• A team‑first mindset — we move fast, and we move together.  Owner sets the tone, has your back but is always moving the line for improvement, growth and customer satisfaction.

WHAT WE OFFER — REAL VALUE

• Competitive pay based on experience.
• Opportunities for growth.
• A tight‑knit, hardworking team that takes pride in doing things the right way, and most importantly when falling short, taking responsibility and learning.  
• A company culture built on respect, showing up, and quality focus — not corporate nonsense.

WHO THRIVES HERE
People who:

• Love boats and the marine world, all the while learning a craft
• Communicate clearly and confidently
• Stay organized under pressure
• Take pride in their work
• Enjoy uplifting their team when opportunities present
• Want to grow with a company that’s still climbing, responsibly

 
People who do not thrive here:

• Slow responders
• Excuse makers
• Anyone who doesn’t value customer service or a team focused environment
• Anyone who wants a quiet desk job
• Anyone who can’t understand how not showing for your shift impacts the whole team!

READY TO POWER UP YOUR CAREER?
If you want to be part of a company that’s earned its reputation through hard work, honesty, and an employee first culture — Full Keel Marine is the place.